Support

We’re here to help.

Need a hand with your account, a photo, or a friend request? Reach out and we’ll get back to you. Support is handled by the people who build the app, not a ticket queue.

Contact us

• Email: [email protected]
• Response time: within 1–2 business days.
• Child-safety reports: acknowledged within 24 hours. See our Child Safety Standards.
• Post: Workwind, Inc., 1111B S Governors Ave #47719, Dover, DE 19904, USA

Common topics

Questions about privacy, your data, account security, deletion, or staying safe on Subsets? Most answers are already in our Help center FAQ.

Report a problem

Found a bug or something that doesn’t look right? Email us with the details and, if you can, a screenshot. It helps to include:

• Your device and iOS version.
• What you expected to happen, and what happened instead.
• Roughly when it happened, so we can find it in our error logs.

Please don’t include other people’s personal information beyond what is needed to describe the issue.

Report a person or content

You can block and report any account from inside the app, and we review every report. For anything urgent, or if you are not a Subsets user, email us directly.

Your data

You can export your data from your account settings in the app, or email us and we’ll send an archive within 3–5 business days. Access, correction, and the rights you have under GDPR and CCPA are described in the Privacy Policy.

Delete your account

In the app, go to Settings → Account → Delete account. Don’t have the app installed anymore? Use the account deletion request form to send us a deletion request by email — no reinstall needed.